Privacy Policy

Privacy

The website onlinebooking.ikosoft.com is published by: IKOSOFT
SA with a share capital of 245,869 Euros
Registered office: 90 rue Frédéric Joliot – CS 30335 13290 Aix-en-Provence, France
Registered with the Aix-en-Provence Trade and Companies Register under number 390 377 950
Phone number: 04 42 90 07 77
Email:hello@ikosoft.com

You may modify, access, or request the deletion of your information at any time from your user account or by sending an email to hello@ikosoft.com .

Confidentiality

1. Data Collection

Personal data refers to any information that directly or indirectly identifies you (name, surname, email address, phone number, etc.). This data is collected when you create an account or use our services.

Information required to create a user account

Browsing the Site is possible without creating an account. However, when a User wishes to use the Booking Service offered on the Site, they must create a customer Account. When creating this account, the User must provide precise and accurate information necessary for processing their order correctly :

• email address,
• password,
• last name,
• first name,
• mobile phone number

IKOSOFT acts as the data controller for this information and commits to processing it lawfully, fairly, securely, and transparently in accordance with the General Data Protection Regulation (GDPR).

2. Data Processing

Your data is used solely to :

• allow access to and use of the Site and Application,
• manage your bookings and your account,
• provide you, with your prior consent, with personalized information and services.

Only authorized IKOSOFT personnel and the relevant professionals have access to this data.

Users have the following rights:

• right to information,
• right of access,
• right to rectification,
• right to object,
• right to deletion of their personal data (“right to be forgotten”).

3. Right to Erasure (Deletion of Data)

Users may request the permanent deletion of their personal data at any time.

How to submit a request?
Users may at any time request the complete deletion of their personal data collected by our application.
To exercise this right, they simply need to send a request to : hello@ikosoft.com

The request must include :

• The user’s first and last name
• The email address used to create the account or make appointments
• A statement indicating that they request the full deletion of their data

Once the request is received, we will delete all personal data associated with the account within a maximum of 30 days.
Some data may be temporarily retained only if required by law (e.g., accounting obligations).
A deletion confirmation will be sent to the user by email.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to ensure proper operation, improve your user experience, and analyze how our services are used. A cookie is a small file stored on your device to retain certain information.

We use several types of cookies :

• Necessary cookies : essential for the website to function (e.g., account access, security).
• Performance and analytics cookies : used to analyze site usage and improve our services.
• Personalization cookies : used to remember your preferences.
• Marketing and tracking cookies : used to measure the effectiveness of our advertising campaigns and display personalized content (e.g., via Facebook, Google, or other partners).

On your first visit, a banner informs you about the use of these cookies and allows you to accept, refuse, or customize your preferences. You may modify your consent or disable cookies at any time through your browser settings.

For more information on cookie management, you can consult :

• your browser’s privacy settings;
• or contact us at : hello@ikosoft.com.